Website support policies include regulations and commitments from the website design/management company to ensure the website operates stably, securely, and effectively for users. These policies usually include the following main contents:

 

Technical support: Commitment to fixing technical errors that arise during operation and supporting website recovery in case of problems.

Website warranty: Warranty period is usually 6-12 months, lifetime warranty if using the design company’s hosting service.

Support content: Usually includes fixing code errors, technical support for hosting/domain, and guidance on using the content management system (CMS).

Editing support: Usually only free support for minor edits, not including major changes to the structure or design compared to the original template.

 

Protecting Personal Data: Commitment to managing and securing user accounts and verifying identity.

Information Security: Implementing security measures to protect users’ personal information on the website.

 

Content and Ownership: Regulations on content copyright and user responsibility for posted information.

 

Legal Compliance: Compliance with Vietnamese laws, including Decree 147/2024/ND-CP on the management, provision, and use of Internet services and online information.

 

Interaction Regulations: Websites with interactive features and content sharing must comply with regulations on social media licenses.

 

Google Search: Comply with Google’s spam content policy to avoid being downgraded or removed from search results (e.g., spam content, hiding techniques, content spam).

 

Clearly define the rights and responsibilities of website visitors and users.

Account Policy: Regulations regarding registration, login, and account usage on websites.

Understanding these policies helps businesses operate their websites effectively and avoid legal and technical risks.